Legal information · Terms and conditions
Britt Jacobs · version 1.0 · 15 November 2026
1.1 For the interpretation of these General Terms and Conditions, the following definitions apply:
1° Service Provider: Gaston Jacobs Consultancy bv, with registered office at Legrellestraat 93, 2590 Berlaar, Belgium, company number 0795.955.274;
2° Client: the natural or legal person who calls upon the services of the Service Provider;
3° Consumer: any Client who is a natural person acting solely for purposes outside their trade, business or profession, in accordance with Article I.1.2° of the Belgian Code of Economic Law (WER);
4° General Terms and Conditions: these general terms and conditions, which can be consulted at all times at brittjacobsstyle.com/terms-and-conditions. The Client may store them on a durable medium;
5° Assignment: the Services which the Service Provider will supply to the Client, being one or more analyses and pieces of advice;
6° Agreement: the agreement between the Service Provider and the Client, concluded by payment for the Services ordered, including these General Terms and Conditions;
7° Website: www.brittjacobsstyle.com;
8° Work: the designed output of the Service Provider produced under the Assignment;
9° Additional Work: Services not included in the Assignment ordered by the Client, such as (without limitation): new or revised analyses, adjusted (clothing) selections, advice on garments not included in the report, personal shopping guidance.
1.2 All terms defined in the plural have the same meaning in the singular, and vice versa.
2.1 These General Terms and Conditions set out the general provisions and conditions applicable to the supply of the Services to the Client by the Service Provider. The Assignment is determined and ordered by the Client via the Website. The Client acknowledges and accepts that they have been sufficiently informed about the content of an Assignment and that the order of the Assignment is binding.
2.2 These General Terms and Conditions are at all times essential to, and apply in full to, all Agreements, Assignments, quotations, offers and other contractual relationships between the Service Provider and the Client, which the Client acknowledges and accepts without any reservation.
3.1 Unless stated otherwise, any period communicated on the Website or by the Service Provider is indicative. In the event of abnormal delay in delivery, however, the Client has the right to terminate the Agreement by registered letter and without judicial intervention, provided that the Service Provider has still not delivered within a period of one (1) month after having been given notice of default by the Client by registered letter. The Client expressly waives any other possible remedy, in particular the award of any form of damages.
3.2 The Client acknowledges that (timely) delivery of the Services depends on the timely and complete submission of the requested information (including the questionnaire and photographs). Any delay caused by the Client’s late submission of this information falls outside the responsibility of the Service Provider. In that case, the Client waives their right to terminate the Agreement.
3.3 The Client acknowledges and accepts that the Service Provider may require additional information and/or photographs in order to perform the Assignment and/or Services. The Client shall provide such information and/or photographs without delay. Article 3.2 applies equally to additional information and/or photographs.
4.1 The price of the Assignment is always the price stated on the Website. The Service Provider reserves the right to adjust prices. Any price adjustment never applies retroactively.
4.2 Prices are inclusive of VAT and any other costs, unless stated otherwise. Unless agreed otherwise, Additional Work is not included in the price stated on the Website.
5.1 The price determined must be paid using one of the payment methods stated on the payment page of the Website. Use of the payment method may be subject to the terms and conditions of the third-party provider.
5.2 Gift vouchers and discount codes may be redeemed during the ordering process. The respective terms of the gift voucher or discount code apply. Gift vouchers and discount codes may only be used before placing an order and never apply retroactively.
5.3 Discount codes may be redeemed only once per order and only within the specified period. Discount vouchers may not be used to purchase gift vouchers.
5.4 In the event of non-payment or late payment by a Consumer, the Service Provider will send the Consumer a first reminder free of charge, with a grace period of fourteen (14) days. If the Consumer fails to act on this, default interest in accordance with Article 5 of the Belgian Act of 2 August 2002 on combating late payment in commercial transactions will be due, together with fixed compensation in accordance with the scale below, provided that this compensation may not exceed EUR 2,000.00:
| Principal amount | Compensation |
|---|---|
| Up to EUR 150.00 | EUR 20.00 |
| From EUR 150.01 to EUR 500.00 | EUR 30.00 + 10% of the amount due above EUR 150.00 |
| From EUR 500.01 | EUR 65.00 + 5% of the amount due above EUR 500.00 |
6.1 In the event of cancellation or termination of the Agreement by the Client after the period provided for in Article 6.2, the Client owes, in addition to compensation for the costs already incurred by the Service Provider and the Services already supplied, a cancellation fee of 25% of the price paid, without prejudice to the Service Provider’s right to claim further damages suffered.
6.2 The Consumer has the option of exercising the right of withdrawal where the Agreement was concluded at a distance within the meaning of Article I.8.15° WER. In that case, the Consumer has the right to withdraw from the Agreement free of charge within 14 days of its conclusion, in which case the Consumer may use the model withdrawal form attached as an annex to these General Terms and Conditions, without being obliged to do so. An unambiguous statement by email is equally sufficient.
6.3 The Services will only be supplied after the withdrawal period has expired, unless the Consumer expressly requests otherwise and has acknowledged that they will no longer have a right of withdrawal once the Agreement has been fully performed.
6.4 If the Consumer exercises the right of withdrawal after having made a request in accordance with Article 6.3, the Consumer is required to compensate the Service Provider for the costs already incurred and the Services already supplied.
6.5 Where the price paid by the Client is refunded, whether following cancellation or withdrawal, any compensation for costs incurred and Services supplied and any cancellation fee will be deducted. The remaining balance will be refunded to the Client.
7.1 The Client must provide the information necessary to perform the Assignment, including the completed questionnaire and usable photographs, within thirty (30) days of the conclusion of the Agreement at the latest. The Service Provider has the right to suspend the Services for as long as the Client fails to provide the necessary information, including usable photographs. The Client acknowledges and accepts that this information is necessary in order to perform the Services. All costs related to the suspension of the Services are borne by the Client.
7.2 The Service Provider has the right to terminate the Agreement unilaterally, without prior judicial authorisation, where the Client fails to provide the necessary information and/or photographs, following prior notice of default that has not been acted upon within fourteen (14) days.
7.3 The Service Provider may terminate the Agreement, following reasoned prior notice of default that has not been acted upon within fourteen (14) days, without payment of any damages.
7.4 Where the Agreement is terminated to the Client’s detriment, the Client remains obliged to compensate the Service Provider for the costs already incurred and the Services already supplied.
8.1 The Service Provider is released by operation of law and is not obliged to perform its contractual obligations towards the Client in the event of force majeure (such as, for example, war, partial or general strike, operating accidents, pandemic, fire, bankruptcy of suppliers, decisions or acts of public authorities, strikes, cyberattacks, loss of internet connection, unavailability of the Service Provider’s own service providers, as well as any cause beyond the Service Provider’s control) which makes performance of the Assignment(s) impossible. In that case, the Service Provider may either suspend its obligations for the duration of the force majeure or terminate the Agreement definitively, without being liable for any damages.
8.2 Force majeure does not entitle a Client who is not a Consumer to terminate the Agreement, nor may the Client, whether or not a Consumer, claim any form of damages.
8.3 Force majeure only has effect for the future. The price paid by the Client will be refunded to the Client, after deduction of the costs already incurred by the Service Provider.
9.1 Unless agreed otherwise in writing, all intellectual property rights relating to the Works remain the property of the Service Provider and are in no event transferred or licensed to the Client. The Client confirms and accepts that they have no copyright claim to these Works.
9.2 Unless agreed otherwise, the Client may not publish, reproduce or otherwise communicate the Works to the public, in whole or in part.
In the context of the contractual relationship with the Client, the Service Provider may collect personal data relating to that Client. The personal data provided by the Client will be processed in accordance with the General Data Protection Regulation (GDPR) and the Service Provider’s privacy policy at brittjacobsstyle.com/privacy-policy. The Service Provider acts as data controller in this respect. Data subjects whose personal data are processed have the option of exercising the rights granted to them under the GDPR.
11.1 Any complaints about services performed must be notified to the Service Provider by registered letter within five (5) days of performance, on pain of forfeiture.
11.2 The Service Provider (including its agents, representatives and/or employees) is liable only for direct damage caused by a defect in the Services supplied, or for damage caused by the Service Provider’s fraud, deceit, or intentional or gross fault.
11.3 The Service Provider is never liable for indirect damage, loss of profit, lost savings or damage to third parties.
11.4 Extra-contractual liability for unintentional faults on the part of the Service Provider and its auxiliary persons, as referred to in Article 6.3 of the Belgian Civil Code, is expressly excluded.
11.5 Should the Service Provider be held liable for any damage due to defective performance of the Assignment, the Service Provider’s liability is in all cases limited to a maximum of fifty (50) percent of the invoice value of the Assignment, or at least to that part of the Assignment to which the liability relates. This limitation applies without prejudice to Article 11.2 and does not apply in the event of fraud, deceit, intentional or gross fault, in the event of damage resulting from death or bodily injury, or where the law does not permit such a limitation.
12.1 The Service Provider undertakes a best-efforts obligation (obligation of means) only.
12.2 If one or more (parts of) provisions of the Agreement are declared void or unenforceable, the parties will replace those provisions with a valid and enforceable provision that, as far as possible, achieves the economic, commercial or other purpose of the void or unenforceable provision, and the remaining provisions of the Agreement remain in force.
12.3 The mere fact that the Service Provider does not insist on strict compliance with any provision of these General Terms and Conditions, or does not enforce it, may not be interpreted as a waiver or relinquishment of rights, unless confirmed in writing.
12.4 Amendments to the Agreement may only be made with the prior written consent of the Service Provider.
12.5 The Service Provider reserves the right to transfer its rights and obligations to third parties without the Client’s consent. The Client may only transfer their rights and obligations with the express written consent of the Service Provider.
12.6 The Client acknowledges and accepts that the Service Provider may call upon third parties to perform its services.
13.1 These General Terms and Conditions and any agreement between the parties are governed by and will be interpreted in accordance with Belgian law.
13.2 Any dispute between the Client and the Service Provider will be finally settled by the Business Court (ondernemingsrechtbank) with jurisdiction over the place where the Service Provider’s registered office is located.
13.3 The Consumer may contact the following body to settle a dispute between the parties out of court:
Consumer Mediation Service (Consumentenombudsdienst)
Koning Albert II-laan 8 box 1, 1000 Brussels, Belgium
Tel: 02 702 52 00 · Fax: 02 808 71 20
contact@consumentenombudsdienst.be
https://consumentenombudsdienst.be/nl/dossierindienen
14.1 Digital gift vouchers can be purchased via the Website for the fixed amounts offered or for a freely chosen amount within the minimum and maximum amounts stated on the Website.
14.2 The gift voucher is valid for two (2) years from the date of purchase and may be used during that period to purchase Services via the Website. Once this validity period has expired, the gift voucher can no longer be used and any remaining balance will not be refunded.
14.3 The gift voucher may be used in whole or in part. If the value of the order is lower than the available balance of the gift voucher, the remaining balance stays available for a subsequent order within the original validity period. If the value of the order is higher than the available balance, the remaining amount may be paid using one of the payment methods offered on the Website.
14.4 Gift vouchers cannot be exchanged for cash and any remaining balance will not be paid out in cash. A gift voucher cannot be used to purchase another gift voucher.
14.5 The digital gift voucher is delivered electronically to the purchaser after payment. The purchaser is responsible for entering the requested details correctly. Where the Website offers this option, the purchaser may provide the name of the recipient and a personal message to be shown on the digital gift voucher.
14.6 The gift voucher is transferable and may be used by the person holding the associated unique code. The Service Provider is not liable for the loss, theft or unauthorised use of a gift voucher or its code.
14.7 Gift vouchers may only be used before an order is completed and cannot be applied retroactively to an order already placed.
14.8 When purchasing a gift voucher online, the Consumer has a right of withdrawal of fourteen (14) calendar days from the conclusion of the Agreement, in accordance with the applicable statutory provisions.
Annex – Model withdrawal form
Annex 2, Book VI of the Belgian Code of Economic Law
Only complete and return this form if you wish to withdraw from the agreement.
TO
Gaston Jacobs Consultancy bv (Britt Jacobs)
Legrellestraat 93, 2590 Berlaar, Belgium
britt@brittjacobsstyle.com
WITHDRAWAL
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the following goods (*) / the supply of the following service (*):
ORDERED ON (*) / RECEIVED ON (*)
NAME OF CONSUMER(S)
ADDRESS OF CONSUMER(S)
DATE
SIGNATURE OF CONSUMER(S)
Only if this form is submitted on paper.
(*) Delete as appropriate.
